FAQ

Prossence currently ships to all 50 states, Canada, Europe, Australia, New Zealand. You may experience longer delivery times when shipping outside of the US. We are working hard to bring Prossence around the world. Tag us @Prossence!

We are working closely with our carriers to ensure our Prossence products reach you as soon as possible. From ordering, our processing will take 1 to 2 business days. Then one of our carriers takes it from there. You'll get a shipment notification email with the tracking number as soon as your package ships.

If your order is shipping to an incorrect address, please email:customerrelations@prossence.com Within 24 hours of your order.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating or working at all, please reach out to us! customerrelations@prossence.com. 

We offer two shipping speeds:

 

Standard (5-7 business days)

Rush (2-3 business days)

 

Standard shipping is free when you spend $60 or more. Please allow 1 to 2 business days for us to receive and process your order. Please note, Rush Shipping is only available in the US.

Our products are perfect for all skin types: they have been lab and clinically tested. 

Prossence is committed to only creating cruelty-free products! This means that we do not test on any animals during any stage of our development. We uphold this standard to any vendors or collaborators who choose to work with us. 

We can only guarantee the authenticity of products purchased on prossence.com and through authorized partnerships and retailers. We're also not able to process returns or exchanges or otherwise assist with orders not placed through prossence.com or at our authorized partnerships. If you are interested in Wholesale, please contact us at: customerrelations@prossence.com

Our customer's safety and comfort are our number one priority. That is why we take considerable measures to ensure that all our ingredients are vented to ensure they are not banned, nor do they share any harmful properties. We also upkeep our standards for our vendors and collaborators. 

All products are made with nonanimal byproducts to uphold our quality and make our customers worry-free. 

Because of the nature of the product, all of our products have an expiration of 2 years. 

Our products embody a pragmatic approach to skincare without compromising on quality or innovation. By seamlessly blending functionality with a touch of fashion, we embrace creativity and ensure our products seamlessly integrate into your lifestyle. Our all-in-one formulas are crafted to elevate your skin while aligning with your individuality and lifestyle—empowering you to be yourself with minimal concern.

Unfortunately, if it is not part of our authorized vendors or from our website, we cannot guarantee the product's authenticity. We are also unable to process the return or exchange of the product. Our products are on our website and Amazon.com. Be on the lookout for more vendors! 

All returns must be processed within 14 days of receiving the order. 

To place a return, please reach out to customerrelations@prossence.com 

Order number must be provided to put a return. You will be refunded in full by your original payment methods. 

Credit card refunds normally take 5-10 business days to appear on your statement. 

Reach out to customerrelations@prossence.com, and we'll help you place your return. 

Your Credit Card will be charged when your order is accepted and placed.

Of Course! You can make this change under your account page.

If your payment did not go through: check with your card's billing details (i.e., security code, billing address)